Refund Policy
Effective date: October 29, 2026
At Pixel Christmas Lights, we want you to be completely satisfied with your purchase of Pixel Christmas Lights™ Smart Animated Christmas Lights. If you are not entirely happy with your order, we offer a straightforward, transparent return and refund process compliant with Google Merchant Center and marketplace consumer standards.
1. 30-Day Return Window
You have 30 calendar days from the date your order is marked as delivered by the tracking carrier to initiate a return request.
2. Return Eligibility Criteria
To qualify for a refund, your returned item must meet the following conditions:
- The item must be unused, uninstalled, and in the same condition as when received.
- The lights, cables, controllers, power adapter, and all original accessories must be present.
- The product must be packed inside its original, undamaged retail packaging.
- You must provide proof of purchase or your original order confirmation number.
3. How to Initiate a Return
To start a return, follow these steps:
- Contact our customer support team at support@pixelchristmaslights.com with your order number and the reason for your return.
- Upon verification, our team will provide you with a Return Merchandise Authorization (RMA) number and the designated return address.
- Carefully package the item and clearly label the package with your issued RMA number.
- Ship the item back using a trackable shipping service. Retain your tracking number for reference.
Please note: Returns sent back without a valid RMA number cannot be accepted or processed.
4. Return Shipping Costs
Unless the product was received damaged, defective, or incorrect due to our error, the customer is responsible for paying all return shipping costs. Return shipping costs are non-refundable. We recommend using a trackable carrier, as Pixel Christmas Lights cannot be held liable for return packages lost or damaged in transit.
5. Non-Returnable Items
The following items are exempt from returns and refunds:
- Items marked as "Final Sale", "Clearance", or promotional liquidation items.
- Personalized or custom-modified items.
- Products returned after the 30-day window from delivery.
- Items showing signs of wear, field installation, wire cutting, or missing components.
6. Damaged, Defective, or Incorrect Items
If your Pixel Christmas Lights™ lights arrive damaged in transit or suffer from manufacturing defects, please contact us within 48 to 72 hours of delivery at support@pixelchristmaslights.com. Please provide your order number alongside clear photographs or a short video demonstrating the defect.
For verified damaged or defective items, Pixel Christmas Lights will provide a prepaid return shipping label and issue your choice of an immediate, free replacement unit or a full refund including original shipping costs.
7. Exchanges
We replace items if they are defective or damaged upon arrival. If you wish to exchange an item for a different variant, please follow the standard return process for your original item and place a new order on our website.
8. Refund Process and Timeline
Once your return is received and inspected at our warehouse facility, we will send an email confirmation notifying you of receipt and the approval or rejection status of your refund.
If approved, your refund will be processed back to your original payment method within 5 to 10 business days. Please note that banks and credit card companies may require additional business days to post the credit to your statement.
9. Late or Missing Refunds
If you have not received your refund after 10 business days of notification:
- Check your bank account or payment provider balance once more.
- Contact your credit card company, as official posting can take time.
- Contact your bank's customer service department regarding pending incoming transfers.
If you have completed these steps and still have not received your refund, please reach out to us at support@pixelchristmaslights.com.
10. Contact Us
For any return inquiries, RMA requests, or policy questions:
Pixel Christmas Lights
Website: https://pixelchristmaslights.com
Email: support@pixelchristmaslights.com