Shipping Policy
Effective date: October 29, 2026
Thank you for choosing Pixel Christmas Lights. This Shipping Policy details our processing schedules, delivery timeframes, rates, and terms to ensure transparency and complete compliance with Google Merchant Center shipping standards.
1. Shipping Rates and Costs
Shipping within the United States is free on every order:
- Standard US Shipping: Free ($0.00) on every order.
Shipping costs are calculated and displayed at checkout prior to finalizing your payment.
2. Order Processing Time
All orders are processed and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding public holidays). Orders received on weekends or holidays will begin processing on the following business day. Once your order has been packaged and handed over to our shipping carriers, you will receive a dispatch confirmation email containing tracking details.
3. Domestic Shipping Times (United States)
Domestic shipments are handled via reliable national carriers including USPS and UPS:
- Carrier Options: USPS Priority / Ground Advantage or UPS Ground.
- Estimated Delivery Time: 5 to 10 business days after dispatch.
- Total Estimated Delivery Time: 6 to 13 business days (processing plus transit).
4. International Shipping
We provide international shipping to select destinations across North America, Europe, Australia, and parts of Asia:
- Estimated Transit Time: 10 to 25 business days depending on destination and local customs clearance.
- Customs, Duties, and Taxes: International orders may be subject to import taxes, value-added tax (VAT), and customs duties levied by the destination country once the package arrives. These fees are the sole responsibility of the customer/recipient. Pixel Christmas Lights does not collect or manage destination customs duties.
5. Order Tracking
Upon package dispatch, you will receive an automated shipping notification email containing your tracking number and a direct tracking link. Please allow up to 24 to 48 hours for carrier scanning systems to update tracking details online.
6. Carrier and External Delays
While we make every effort to deliver within stated timeframes, Pixel Christmas Lights is not liable for carrier delays caused by extreme weather conditions, natural disasters, national holidays, peak holiday carrier congestion, or customs clearance holds outside our operational control.
7. P.O. Box and APO/FPO Addresses
We support deliveries to U.S. P.O. Boxes as well as Military APO/FPO/DPO addresses exclusively via USPS. Express carrier services such as UPS are unable to deliver to standard P.O. Boxes or military mail hubs.
8. Lost, Damaged, or Missing Packages
Please inspect your shipment upon arrival:
- Damaged in Transit: If your package arrives visibly damaged, retain all packaging materials and notify us within 48 hours at support@pixelchristmaslights.com with photos of the damaged box and product.
- Marked Delivered but Not Received: If tracking reports that your package was delivered but you have not received it, check your porch, mailroom, surrounding property, or with neighbors. Please contact us within 7 days of the expected delivery date so we can initiate a trace investigation with the carrier and assist with a replacement or resolution.
9. Restricted Destinations
We do not ship to trade-sanctioned or internationally embargoed countries, or territories where logistical infrastructure prevents reliable end-to-end delivery.
10. Shipping Contact Information
For updates, address corrections prior to shipment, or general shipping questions, please reach out to:
Pixel Christmas Lights
Website: https://pixelchristmaslights.com
Email: support@pixelchristmaslights.com